Contact Dominion Valnex Investment Platform
This Contact page provides official communication channels for users of Investment Platform in Australia. Clear and reliable access to support is a core part of the platform’s commitment to transparency, accountability, and long-term trust.
All contact details listed on this page are official. Users are advised to rely exclusively on these channels when seeking assistance, clarification, or submitting formal inquiries related to platform services, accounts, or operational matters.
Contact Us
Official contact information
This section contains verified contact details for Investment Platform. These channels are maintained to ensure consistent and secure communication between the platform and its users.
Registered office address
Dominion Valnex Investment Platform
Level 18, 60 Margaret Street
Sydney NSW 2000
Australia
Support email
For all support and service-related inquiries, please contact:
[email protected]
Support phone number
Customer Support (Australia):
+61 2 8206 7419
Support availability and response framework
The support team operates under a structured response model designed to ensure accuracy, confidentiality, and timely assistance. Requests are reviewed and prioritised based on category and urgency.
| Support Channel | Availability | Purpose |
|---|---|---|
| Email support | 24/7 | Detailed inquiries, account assistance |
| Phone support | Mon-Fri, 09:00-18:00 (AEST) | Urgent and security matters |
| Website contact form | 24/7 | General questions and guidance |
This framework allows the platform to maintain professional standards while managing user requests efficiently.
How to contact support effectively
Providing clear and complete information helps the support team resolve requests more efficiently. Incomplete messages may require follow-up, which can delay resolution.
When contacting support, users are encouraged to include:
- Full name used during registration
- Registered email address
- Clear description of the issue or request
- Relevant dates or reference details
This structured approach improves response accuracy and reduces processing time.
Common inquiry categories
This section outlines the most frequent topics handled by the support team, helping users direct requests appropriately.
Account and verification support
Assistance is available for registration issues, verification status, profile updates, and access recovery. For security reasons, users should never share passwords or private authentication codes.
Funding and transaction inquiries
Questions related to deposits, transaction visibility, or processing timelines should include the date, method used, and any reference identifiers shown in account history.
Technical and platform access issues
Users experiencing login problems, interface errors, or performance issues should provide device and browser details, along with the approximate time the issue occurred.
Security and privacy notice
User security is treated as a priority. Investment Platform will never request passwords, private keys, or full payment details via email or phone.
If you suspect unauthorised account activity or receive a message requesting sensitive information, contact support immediately using the official channels listed above.
Business and partnership inquiries
For institutional cooperation, media requests, or strategic partnership proposals, please contact the support email and clearly specify the nature of your inquiry in the subject line. All such requests are reviewed internally before a response is issued.